Privacy Policy

1. Introduction

Malawi electricity tracker ("the App", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

2. Information We Collect

We collect information in the following ways:

• Meter Readings: When you input your electricity meter readings, we store this data to track your usage patterns and provide accurate estimates.
• Usage Data: Information about your electricity consumption, including daily usage, total units, and spending patterns.
• Transaction Information: When you purchase electricity units through our integrated payment system, we collect transaction records including payment method and amount.
• Device Information: Basic device identifiers, app version, and usage analytics to improve our service.
• Contact Information: You may optionally provide your email or phone number for notifications and customer support.

3. How We Use Your Information

We use the information we collect to:

• ✓ Track your electricity usage and provide accurate estimations
• ✓ Send notifications when your units are running low
• ✓ Process electricity unit purchases and payments
• ✓ Maintain transaction history and account records
• ✓ Improve and optimize the App's features and performance
• ✓ Provide customer support and respond to inquiries
• ✓ Comply with legal obligations

4. Third-Party Services

We integrate with PayChangu to process electricity unit purchases and payments. When you use this service, PayChangu may collect and process your payment information in accordance with their own privacy policy. We do not share your personal information with PayChangu beyond what is necessary to complete transactions.

We also use analytics services to understand how users interact with our App. These services may collect anonymized usage data.

5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your meter readings, usage data, and transaction history for as long as your account is active. You may request deletion of your data at any time by contacting us. After account deletion, we retain aggregated, anonymized data for analytics purposes.

7. Your Rights

You have the right to:

• ✓ Access your personal data
• ✓ Request corrections to inaccurate data
• ✓ Request deletion of your data
• ✓ Withdraw consent to data processing
• ✓ Export your usage history and transaction records

8. Children's Privacy

The App is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information and terminate the child's account.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy in the App with an updated "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us on: